Teens n Twentys S.L Terms and Conditions Summer 08 The air holidays and flights on this website and in our brochure are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 9430 Teensn20s Tour Operations Limited (“We”) is the package Tour Operator and arrange the package Holidays and Holiday accommodation featured in this Guide. The terms and conditions included in this Guide establish your and our obligations and form the basis of the contract between us. Your contract with us is governed by English law and any disputes will be heard in the jurisdiction of England and Wales. Under the terms and conditions included within this Guide “your Holiday” means the transportation, accommodation booked in the U.K. with Teensn20s Tour Operations Limited. Under the terms and conditions included in this Guide “Excursions” include, but are not limited to, tours, events, gigs, sight seeing trips organised by us and other trips and travel arranged through Teensn20s Tour Operations Limited. There are “Resort Booked Excursions” that are booked and/or paid for in the resort or “Pre-booked Excursions” that are arranged and paid for at the time of booking your Holiday. Teensn20s Tour Operations Limited does not supply either Pre-booked Excursions or Resort Booked Excursions, each of which is provided by our third party suppliers and is subject to the section entitled “Suppliers’ Conditions” below. We accept responsibility for Pre-Booked Excursions subject to the terms written under the sections “Suppliers’ Conditions” and “Our Liability to You” both detailed below. It is important to note that Resort Booked Excursions do not form part of your Holiday as defined above and Teensn20s Tour Operations Limited have no responsibility or liability whatsoever for the services provided for any complaints that may arise in relation to the Resort Booked Excursions. It is the Resort Booked Excursion provider who has responsibility for your welfare and the quality of services provided as part of the Resort Booked Excursion therefore, it is very important that you check all terms and conditions of contract applying to any Resort Booked Excursion before deciding to proceed with any booking through a Resort Booked Excursion provider. Pricing Information The prices and information included in this Guide are accurate at the time of publishing, but some of the information and prices may vary once the Guide has been printed. We will make all reasonable efforts to notify you of any significant changes in the detail of this Guide at the time when you make your booking. Last Minute Holiday Bookings Any booking made within ten weeks of the date of departure is considered to be a “Last Minute Holiday”. Please note that additional terms and conditions apply to any Last Minute Holiday booking. The Holiday Booking Before proceeding with the booking of your Holiday it is essential to check the facilities, services and terms and conditions applicable in order to ensure that the Holiday booked will be wholly suitable to you and the other members of your party. Whoever enters into a Holiday Contract with Teensn20s Tour Operations Limited, you must ensure that the person booking the Holiday is over 18 years old. The person booking the Holiday is referred to in this Guide as the Lead Name. It is the responsibility of the Lead Name to gather all necessary information from the remainder of the Holiday Party. By entering his/her name on the booking form, the Lead Name signing on behalf of the Holiday Party agrees to be bound by all provisions of the Holiday Contract incorporated in this Guide. If after booking, the price indicated on your booking invoice is not correct (i.e. in comparison with the Guide price), then your booking may have been incorrectly priced. If we discover the error on your booking form no later than 14 days before your departure, you will still have to pay the correct price for your Holiday before being allowed to proceed. When you book your Holiday you are required to pay us either the deposit stipulated at the time of booking (a balance of payment to be made no later than 8 weeks before the date of travel) or if you have booked a Last Minute Holiday you are required to pay the full cost of the Holiday at the time of booking. If you wish to request a service that is not part of the Holiday included in this Guide, please raise any such special request at the time of booking your Holiday, we will then forward your request to the service providers that we work with. Where possible the companies that we deal with will try to accommodate your special request, however unless your request is noted on your invoice and also confirmed separately to you in writing, we cannot guarantee that the request will be considered. In order to action your booking, we will necessarily have to forward your personal data as well as the personal information for other members of your booking party to our suppliers, carriers and other service providers who may be located outside of the E.U. We will only provide such personal data necessary to the business that we work with in order for those service providers to provide you and your Booking Party with the services requested as part of your booking. Under this contract for your Holiday the minimum and maximum ages for travel for any member of your party are 17 and 35 years old respectively. There are no exceptions to these rules and each member of your booking party must be within this age range on the day of departure otherwise he or she will not be permitted to travel. Any member of the booking party who is under the age of 18 years old on the day of departure will only be permitted to travel if his or her parent/legal guardian has signed the booking form in the presence of the travel agent and proof of this can be provided on the day of travel. If the Holiday was booked by way of an internet reservation, we will require a letter of authority signed by the parent or legal guardian of the individual concerned. This letter must be faxed to our reservations department along with a photocopy of the signature page of the passport of the parent or legal guardian who has signed the letter. These details must be faxed to our reservations department no later than 7 days before the date of travel in order for us to authorise the individual’s embarkation on the day of departure. Once you have booked the Holiday you will receive an invoice confirming your booking and setting out the details of the Holiday and Holiday price. A contract will exist between us from the time when we issue the confirmation invoice to you. If you make your booking through one of our authorised travel agents, the agent will hold the sums advanced for payment of your Holiday on our behalf. It is very important that you check the details on your invoice carefully and if you have any questions, you must contact your travel agent immediately particularly if there appears to be an error. Your failure to notify us of an error on the face of the confirmation invoice may result in your Holiday booking being rendered void. You must pay particular attention to the details on the confirmation invoice relating to the final payment for your Holiday, since we reserve the right to cancel your Holiday if you do not make the final payment on time. If your Holiday is cancelled for this reason, you are not entitled to the return of your deposit. Prior to Travel Teensn20s Tour Operations Limited cannot be responsible for any costs or losses arising out of your failure to make appropriate arrangements for Holiday insurance prior to the date of your departure. For your own piece of mind, your insurance needs to cover you in the event of cancellation of your Holiday arrangements and also for any emergencies that may arise whilst you are on Holiday. It is also very important for you to take your Holiday insurance policy with you when you travel. Suppliers’ Conditions Teensn20s Tour Operations Limited works with a number of other companies and businesses including, but not limited to travel businesses, providers of overseas accommodation, airlines, event organisers, coach companies, owners of overseas venues, all of which have their own booking conditions and/or conditions of carriage and contracts. By making a booking for a Holiday with us, you agree to be bound by the terms of service provision of all our third party suppliers and in the event of any conflict between the Suppliers’ Conditions and the terms and conditions under this Guide, the Suppliers’ Conditions will prevail, save to the extent that any term in the Suppliers’ Conditions are deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our Suppliers’ Conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of the application of those terms to your Holiday Contract with us, those terms may also limit or exclude our liability to you. Our third party suppliers’ contracts may also be subject to international conventions and where applicable, copies of such conventions as well as the suppliers’ terms and conditions can be made available for inspection at the office of the relevant supplier. Changes to Your Holiday Arrangements Prior to Travel (not including name changes) If you wish to change any of your Holiday arrangements, you must contact your travel agents or one of our reservations staff straight away and we will then do all that we can to assist you. We have our own fixed cancellation charges set out below, which will apply in the event that you need to make any changes to your arrangements. The minimum cancellation fee for which you are liable is the booking deposit paid for your Holiday. You will also be liable for any additional cancellation fees or charges imposed by any of our relevant suppliers and therefore we also refer you to the Suppliers’ Conditions section above. Any additional services or other items to be changed will be chargeable at the price applicable on the day on which the change is made. An administration fee also applies to booking changes, since any booking discount you may have received at the time of the original booking may also have altered, reduced or removed by the time your requested change is made. It is important to note that any change to dates of travel and/or destination airport cannot be made less than 56 days before your departure without incurring a cancellation charge. In addition, scheduled airline carriers do not always allow changes to be made to dates of travel once confirmed and you are also responsible for any charges that the carrier may impose in respect of your requested changes, such charges may be as high as 100% of the original flight costs. If the changed arrangements are more expensive than those originally booked, you are also responsible for paying any such price difference. If you cancel any optional extras to your Holiday for which an additional fee was charged, you will either lose any deposit paid for that item or you will have to pay a minimum fee of £25.00 for each optional extra cancelled. For certain optional extras, such as transfers, you will also have to pay cancellation charges if applicable. If you cancel any Holiday insurance booked through us your premium for that insurance will not be refunded. List of Charges (Changes not including Name Changes) Changes to Accommodation More than 56 days notice of change - £30.00 per change 56 days or less notice of change - £40.00 per change Changes to Flight (Excluding Scheduled Airlines) More than 56 days notice of change - £30.00 per change 56 days or less notice of change - £40.00 per change Changes to Date of Travel More than 56 days notice of change - £30.00 per change 56 days or less notice of change – cancellation charges Changes to Destination Airport More than 56 days notice of change - £30.00 per change 56 days or less notice of change – cancellation charges Name Changes Prior to Travel If we receive notification of a change of name within 8 weeks of your departure date, there will be a charge of £40.00, excepting those Holidays including scheduled flights. Please note that airlines providing scheduled flights for our Holidays do not permit name changes for any reason whatsoever. If you wish to make a name change in respect of a Holiday including scheduled flights, such changes are likely to result in the full cost of the flight being payable and a subsequent reservation for the new named person would also be subject to the availability of seats on the relevant flights. For name changes prior to travel you are also liable to pay any additional costs or charges that the airline passes on to us as a result of any such changes made (as well as the £30.00 or £40.00 charges detailed below). Charges for Changes to Names: More than 56 days notice given prior to departure - £30.00 per change of name 56 days or less notice given prior to departure - £40.00 per change of name Cancellation by You Many of the services making up your Holiday are booked in advance by us and therefore we apply a fixed scale of charges for any booking cancellations. You must notify us in writing if you or anyone travelling with you cancels a Holiday. The charges indicated below apply from the date on which we receive your written notice of cancellation at our offices. For the cancellation of a Holiday including scheduled or no-frills flights, 100% of the cost of the cancelled Holiday is immediately payable (including any additional charges, reservation fees, fees for additional services and any other additional supplements and charges applicable). In the case of scheduled and no-frills flights, the 100% cancellation charges apply and are not varied by the length of notice of cancellation provided. Cancellation Charges (Number of Days Prior to Departure) More than 56 days – loss of deposit 56 – 29 days – 50% of total cost of Holiday 28 – 22 days – 70% of total cost of Holiday 21 – 8 days – 90% of total cost of Holiday 7 days or less – 100% of total cost of Holiday If any member of your Booking Party cancels and you are unable to fill that person’s place, additional charges and supplements may apply to your accommodation booking (under-occupancy supplements etc). If you cancel your Holiday, you will also be required to pay any relevance insurance premiums and amendment charges which arose prior to the cancellation. You will also be liable for the payment of any deposits or other charges paid for pre-booked items or services in respect of your Holiday. Changes Made By Us before Travel It may sometimes become necessary to change the details of the Holiday that you have booked. We will notify you, or your travel agent straight away in the event that any such change will have a significant impact on your Holiday. We will endeavour to notify you of any such changes prior to your departure date, if there is time to do so. The kinds of changes that you will be notified about will include: A change of more than 12 hours to your departure time from the U.K.; a change of your U.K. departure airport; a downgrade of your Holiday accommodation to a lower official standard; the removal of any significant services provided as part of your Holiday, for example, a swimming pool not being available for extended periods during your Holiday (when no alternative pool is available). If any change will have a significant effect on your Holiday and we notify you of such a change prior to your departure, we will attempt to source an alternative Holiday of equivalent or superior quality at no extra cost, if you do not want to accept the changes made to your original Holiday, in the event that you do not wish to accept an alternative Holiday offered, we will endeavour to find a suitable equivalent Holiday for you and refund any difference in price, or if you prefer, cancel your Holiday and refund any monies that you have paid to us (excepting any amendment charges applicable). In such circumstances, if you can show that you are unable to transfer or re-use your Holiday insurance, we will consider an appropriate refund of such insurance premiums. Excepting changes that arise out of Circumstances Beyond our Control (defined and listed below), we will pay compensation to you as shown in the table below, if we notify you of significant changes prior to your departure. Any changes to accommodation will be based on the official ratings relevant for the accommodation involved. The sums payable to you in the table below are the minimum compensation rates that you will receive once notified of a significant change: Notice of 57 days or more – 0% compensation being no less than £0.00 Notice between 56-43 days – 2.5% compensation being no less than £2.50 Notice between 42-29 days – 5% compensation being no less than £5.00 Notice between 28-15 days – 7.5% compensation being no less than £10.00 Notice between 14-8 days – 10% compensation being no less than £20.00 Notice between 7-0 days – 10% compensation being no less than £25.00 The percentages for compensation in the table above are based on the basic price of the Holiday, this price does not include extras such as accommodation supplements, flight supplements, charges for additional services, insurance premiums and compensation (for which Teensn20s Tour Operations Limited is liable to pay). For the avoidance of doubt, the compensation in the table above will only be calculated on the basic price of your Holiday. Minor Changes by Us Prior to Travel Any change to your Holiday that is not considered to be a significant change (and not covered by the section above) will not result in the payment of compensation by us to you. Such changes will be classed as Minor Changes to your Holiday and we will endeavour to notify you of any such changes prior to travel. Circumstances Beyond Our Control Teensn20s Tour Operations Limited is not liable to pay compensation, cover any losses, refund any costs charges or expenses or make payment of any other amount or otherwise accept responsibility for any other injury, losses or damage arising as a result of Circumstances Beyond Our Control. This includes but is not limited to circumstances in which we have to change your Holiday after departure, or we, or any of our suppliers or service providers are unable to supply all or part of your Holiday, as we, or they, have agreed, or if as a result of Circumstances Beyond Our Control you suffer any other kind of loss, damage or injury of any description. In this context, “Circumstance Beyond Our Control” means any event that we, or any of our suppliers or service providers in question, could not for see or avoid, even after taking all reasonable care. Such events and circumstances include, but are not limited to; war, epidemic, civil unrest, terrorist activity, industrial dispute, flood, natural disaster, tsunami, tempest, bad weather (actual or threatened), earthquake, significant building work undertaken outside your Holiday accommodation (which is not known to us in advance of your departure date) and building work undertaken by a third party (such as a neighbouring resort development). Changes to Your Holiday After Departure If, after your departure, a significant part of your pre-booked Holiday cannot be provided, you will be offered a suitable alternative, if this is possible. If it is not possible for us to offer you a suitable alternative Holiday, or, you provide us with a justifiable reason for not accepting an alternative Holiday offered, we will take all reasonable steps in order to return you to your place of departure. In such circumstances, you may also be eligible for compensation, unless the reason for your return was due to Circumstances Beyond Our Control (see above). Any compensation deemed to be payable will be reasonable and proportionate depending upon the degree and extent to which your Holiday has been affected. Flight Delays From time to time it is possible that flights can become delayed. In the event of any delay arising, we will work with the relevant airline and our other service providers in order to avoid any delay lasting longer than necessary. If a delay arises, we will attempt to ensure that refreshments and meals are provided when appropriate by the airline and if you have taken out Holiday insurance, you may also seek to recover compensation from the insurance company against any such delays. Cancellation Of Your Holiday By Us If there has been insufficient demand for the Holiday on which you are booked, we may have to take steps to cancel your Holiday. If your Holiday has to be cancelled for any reason, we will notify you of the cancellation without delay. In such circumstances, if we are able, we will offer you an alternative Holiday of equivalent or superior quality at no extra cost to you. Alternatively, we may also offer you a less expensive Holiday and refund any difference in price. If you do not wish to accept an alternative Holiday, we will refund to you any payments that you have made to us (excepting any amendment charges applicable). In such circumstances, if you are unable to transfer or reuse your Holiday insurance, we will also consider an appropriate refund of your Holiday insurance premiums. We will also take all reasonable steps to avoid the cancellation of your Holiday within 8 weeks of your departure date, except in circumstances we are forced to cancel due to unforeseeable circumstances that we could not have avoided even after taking all reasonable care, we refer you to the section entitled “Circumstances Beyond Our Control”. If your Holiday is cancelled due to Circumstances Beyond Our Control we will not be liable to pay you any compensation and our only liability will be to offer you one of the optional choices outlined above. Teensn20s Tour Operations Limited also reserves the right to cancel your Holiday when you fail to settle payment for your Holiday on time, in such circumstances you will not be entitled to any refund whatsoever and additional charges may also apply. Guide Accuracy From time to time the services and facilities described in this Guide may be withdrawn as a result of circumstances relating to bad weather (actual or anticipated), accommodation maintenance or lack of demand. Whenever possible, we will notify you of the withdrawal of any such services or facilities in good time. Some excursions, facilities and activities may not be available all year round. Some of the beach activities available close to your Holiday accommodation may be run by local independent operators, as a result of which we have no control over the availability or prices of the services and activities that they offer. Charges may also apply for some facilities that do not form part of your Holiday agreement. These may include the use of television sets, sun-loungers, parasols, sports equipment, air conditioning, safety deposit boxes and gaming facilities. In some resorts, there is also the possibility that you may be disturbed by noise from less considerate Holidaymakers, therefore, we advise you to bear this in mind when choosing your Holiday destination. The times quoted for travelling between airport and resort and other travel information is approximate and may vary depending upon the season and other Circumstances Beyond Our Control as a result of which, the journey time to your own chosen Holiday accommodation may be longer than advertised. Our Liability to You We and our suppliers providing services for you on your Holiday will always seek to provide and supply services with reasonable care and skill. In addition, compliance with any applicable regulatory requirements will also be deemed to discharge our and our suppliers’ obligations regarding the quality and level of service owed to you. Liability For Loss, Damage and Injury In order for you to establish any claim against the company for a percieved shortfall in the level of service provided, you will be required to prove that the service standard was supplied without the reasonable care and skill required. If we are found to be liable for failing to provide a Holiday that meets with the criteria and standards of service contained within these terms and conditions, we agree to pay you compensation that is reasonable in the circumstances, however, the maximum compensation payable will be limited to twice the price of the complainant’s Holiday. Any sums paid to you by our suppliers as payments for compensation will be automatically deducted from any other compensation payment that we may make to you. If delays occur with flight bookings, you are required to pursue a claim under the Boarding Regulations 2004 against the relevant supplier. If we are found to be liable to pay any compensation to you, in respect of carriage, you will be under an obligation to make a full and complete assignment to us of any rights that you have against the carriers for any potential claim giving rise to the compensation payment. If we accept that the cause of a failure or part-failure of services forming part of your Holiday, personal injury or death has arisen due to fault on our part or the part of our servants, agents or suppliers, we agree in such circumstances to pay your reasonable compensation. However, you will not be entitled to recover any compensation from us in circumstances where the cause of your loss, damages, injury or death is not due to any fault on our part or fault on the part of any party acting on our behalf for the provision of services, activities or facilities forming part of your Holiday see also the section entitled “Circumstances Beyond Our Control”. Our liability to you is also limited by the extent to which any international convention, treaty; regulations relating to compensation also apply (“the International Rules for Compensation”). In such cases, the extent of our liability for compensation will be identical to the compensation payable under the International Rules for Compensation and your entitlement to recover compensation will be subject to the same terms, conditions and restrictions that apply under the relevant Rules (including any limitation periods applicable for bringing a claim). Please contact us for further information about the International Rules for Compensation that may apply. If, our liability to pay compensation to you is either admitted or established, you are under an obligation to: 1. Provide whatever assistance is necessary in the circumstances to enable us to recover the compensation or damages from any relevant third party or any other person or persons whose conduct has caused or contributed to our liability in the matter. 2. To assign any relevant rights or causes of action against such parties to us. Even if you are not entitled to compensation for death or personal injury under the terms and conditions contained within this Guide, we will use our best endeavours to assist you (limited to financial assistance of no more than £5,000.00 per booking form) and we will only provide the said funding on condition that you provide us with all assistance necessary for us to recover our costs arising as a consequence of your injury. In addition to the above requirements, you are also obliged to follow the procedures for notifying us of your complaints set out below in the “Complaints” section. Should you become ill whilst on Holiday, you must report your illness to our representative, consultant or a local Doctor and also consult your GP upon your return to the U.K. In the event that you wish to make a claim against us as a result of that illness, you must provide us with the details of both the local Doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both of those Doctors. Other than the terms set out above and detailed elsewhere in our booking conditions and this Guide, we shall have no legal liability whatsoever in the event of any loss, damage, personal injury or death which you may suffer arising directly or indirectly from any aspect of your Holiday. Baggage The amount of compensation we pay for any loss or damage to your luggage is limited in accordance with the application of relevant international rules, laws and conventions applicable. Please contact us should you wish to obtain further details relating to the limitations applying. Your Responsibility We hope that all our customers have an exciting and enjoyable Holiday, but you must also remember that you are responsible for your own conduct and the consequences that your actions might have for other people. If we, or another person in authority, believe that your actions are likely to cause nuisance, distress or unreasonable annoyance to other of our customers, suppliers or staff members, or if your conduct creates a risk of danger to persons or damage to property we reserve the right to bring your Holiday to an end without notice. The immediate termination of your Holiday may prevent you from using our Holiday accommodation, transport or any other services previously made available. The termination of your Holiday in such circumstances may also result in additional terms of carriage being imposed upon you. If this happens, you will be liable for any additional costs and charges arising and you will not be entitled to recover any compensation, refund or reimbursement from us. Complaints If you are not satisfied with your Holiday, we request that you raise your complaint with the relevant person as soon as possible. If they cannot help you, you must immediately inform your Teensn20s representative and we will do everything reasonable possible to address the matters raised. If you are still not satisfied, ask you Holiday representative for a Customer Relations Report Form and return a copy of it to your Holiday representative. You will also need to keep a copy of the completed form for yourself. Upon your return home, send your copy of the form to our offices in the U.K. together with a covering letter within 28 days of your return from the Holiday. If you suffer from a disability or have special needs, which prevent you from writing to us, we will, where possible take details of your complaint over the telephone. For complaints in respect of scheduled airlines, we will mediate between you and the airline in an attempt to resolve any outstanding problems. If the matter cannot be resolved and you wish to take the matter further you will then need to make further contact with the airline yourself. The address to send the completed Customer Relations Report Form and covering letter to is: Teens n Twentys S.L Customer Relations Department 4 Wyllie Mews Station Road Burton on Trent Staffordshire DE14 1BF Telephone: 01283 – 533 259 Fax: 01283 533 294 E-mail: customer.services@teensn20s.com The air holidays and flights on this website and in our brochure are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 9430. Consumer Protection Group? Civil Aviation Authority K3 CAA House 45-59 Kingsway?London WC2B 6TE Teens n Twentys Privacy Policy Teens n Twentys will store all your personal data on our files of which we might from time to time pass on to Teens n Twentys affiliated companies for the purpose of marketing. If you do not wish for this to happen please inform us at the time of booking and we will not pass your information on hold on them. See Guidance on the Application of the Code of Conduct for further information. Teens n Twentys S.L 4 Wyllie Mews Station Road Burton on Trent Staffordshire DE14 1BF Telephone: 01283 – 533 259 Fax: 01283 533 294 E-mail: sales@teensn20s.com info@teensn20s.com Registered in Spain No. B- 57451718

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